We do not offer refunds. Exchanges are available only for items that arrive damaged or defective.

To request an exchange:

Email info@onlythaill.com with your order number.

Include photos clearly showing the damage/defect.

Provide a short description of the issue.

Once the damage is verified (usually within 48 hours), we will ship a replacement at no cost. The damaged item does not need to be returned, unless specifically requested.